Each industry has a unique set of needs, which requires a customized solution. 

In this blog, GTB addresses the Healthcare and Education industries’ primary needs and provides recommendations about how to best meet these needs.

Description

The Healthcare and Education industries represent organizations that provide people-centric services, such as eldercare facilities, medical and dental offices, schools and faith-based organizations.

Service Needs

Employees in these industries do most of their patient/student/community member work at their facilities. They have to give special care to their patients/students and have facilities with very different functional purposes.  Their spaces usually include an administrative department and patient rooms or classrooms where staff needs to interact with each other without disturbing the activity happening with the patients/students.  Administrative space and patient rooms and classrooms are connected but geographically spread out in one facility.  Because their work is so tied to interaction with patients or students in real time, they sometimes need to address administrative work while on the go or after office hours.  They have multiple stakeholders, including internal staff, vendors/suppliers, patients and/or families they need to communicate and/or collaborate with.  They may also manage sensitive medical or personal information and require the transmitting of legal documents in an efficient, secure way.  Security is important and employee shift schedules may need to be managed.

Pending events can apply to any industry.  These include a move, broken or outdated equipment, growth in the company and/or dissatisfaction with an existing provider.

The Solution

Voice and data services and complimentary equipment can be directly tied to their ability to:

• Form and sustain internal and external relationships;
• Operate internally with staff;
• Manage vendors/suppliers;
• Deliver services;
• Address their own tasks; and
• Provide their own customer support.

Current services that can help:

Voice

• Flex•Point™ (Hosted PBX with Web Admin Interface)
• Softphone MaX UC (formerly Accession Mobile and Desktop)
• Auto Attendant
• Call Recording
• Fax to Email FaXccess
• Music on Hold
• MaX Video Conferencing

Data

• Secure High-Speed Internet Access with Cyber Security
• VPN/Point-to-Point Connection
• Wi-Fi

Equipment

• Door Phone
• Phone Speaker(s) and/or Overhead Paging

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Related: Case Study: Healthcare/Medical Industry, Video: What Care Means To Our Customers and Customer Video: Montessori School.