Our local, family-like atmosphere has kept most employees with the company for over a decade.  With us, you receive work-life balance and opportunities for learning and growth.


This position involves trouble ticket resolution for hosted PBX customers. Candidates must have basic understanding of IT concepts, computer network and VoIP technology. This position requires problem solving abilities with strong verbal and written communication skills.

Desired Skills:

  • A four-year college degree preferred. Excellent opportunity for new graduates.
  • Excellent English verbal and writing skills.
  • Hands on experience using Microsoft office.
  • Customer service skills.
  • Telecom voice and data background is a plus.

Job Responsibilities:

  • Provide assistance to a large base of hosted PBX IP users enabling phone features.
  • Resolve customer trouble tickets.
  • Isolate and repair phone connectivity issues.
  • Reset user passwords and build phone features.
  • Issue orders to Establish and disconnect phone service.
  • Issue orders to change service features.
  • Resolve billing issues.


We provide comprehensive training and a competitive salary with benefits. Must be a US citizen with close proximity to Owings Mills, MD.

Employment Type:


About GTB:

In business for over 25 years, GTB is a full-service telecommunications provider.  Headquartered in Owings Mills, Maryland, we provide businesses with the following services: Cloud-based Phone Solutions, High Speed Internet Access, Data Solutions, Network Security and IT Solutions.  Learn more about our company by visiting our company page at: http://www.gtb.net/about-us.

To Apply:

If you would like to join the GTB family, please send your resume and cover letter to joycec@gtb.net