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May 15, 2015
Voice over IP services are growing rapidly all over the world. Today, almost every type of voice service contains Internet protocol transmissions used by the individual phone or routed through a mediation device to connect to (outdated) legacy phone systems over analog lines. Infonetics research “expects continued...
April 16, 2015
When it’s time to upgrade your phone system, the first thing you need to decide on is whether to buy another legacy (“premise”) box or convert to a cloud-based, “hosted” PBX solution.
A legacy phone system is a computer box located at the company’s office and is connected to the individual phones. Companies with...
April 16, 2015
Most people are familiar with the term “Computer Hacker”. In fact, most of us take precautions to protect our computers and online activity by setting up special usernames and passwords. Some of us even have physical “firewall” devices to protect our computer systems from intruders.
What is a "Phone Hacker"?
However...
March 2, 2015
Network security is a broad and complex topic
In its bare-bones form, network security consists of policies and provisions that control access and monitor unauthorized access to computer networks.
The advent of the Internet and its wide spread embracement has definitely made a remarkable contribution in the way people...
March 23, 2015
No one knew that Maude was addicted to chewing gum.
No big deal – except that Maude’s cow-like behavior was taking place while conversing with customers on the company help line.
SHE MAY BE TALKING TO YOUR CUSTOMERS (and you don’t even know it).
How GTB can help
That’s where GTB’s new Call Center Plus can help.
Call...
March 10, 2015
You may not know when it is out there working for you, but I can guarantee that you will know when it’s not.
Have you ever been on your cell phone and when speaking you hear an echo of yourself? Or have you heard only part of a person’s conversation because every other syllable was dropped out? That is poor QOS...
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