Billing Telephone Number (BTN) is the main telephone number under which all calls are billed.
Call Forwarding Ultra
Ultra Call Forwarding provides Customers access from any touch tone telephone. Customer dials a remote access directory number and then is guided by voice messages to enter his/her home or office telephone number equipped with the Ultra Forward feature, a Personal Identification Number (PIN) and a feature code.
Call Forwarding Variable
This service is an arrangement that permits Customers to have incoming calls automatically transferred to another telephone number for temporary periods. This feature is activated by dialing a prefix code followed by the telephone number to which calls are to be transferred. This feature is deactivated by dialing another code. Calls forwarded by this feature are subject to local and long distance message charges. This service cannot guarantee the same performance quality for calls as a normally transmitted call.
This service enables Customers to answer a second call while already on the phone line.
Caller ID Deluxe
This service displays the name and calling telephone number on the display unit of the called party. The service requires Customer-Provided Equipment (CPE), a display unit or integrated telephone set that is equipped with multi message delivery.
A Competitive Local Exchange Carrier (CLEC) is a provider of local telephone service who competes directly with other CLECs or the incumbent RBOC.
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A fee assessed by the city, county and/or state to pay for local 911 emergency services. In many areas, the service includes the ability to get a street address for callers through the phone lines.
FCC Subscriber Line Charge (SLC) or Interstate Subscriber Line Charge
A monthly charge by the Federal Communications Commission (FCC) to compensate local telephone companies for a portion of the cost of providing the local telephone lines determined to be associated with interstate services such as interstate long distance service.
Federal Telecommunications Relay Service (TRS)
A charge used to assist those with hearing or speech disabilities in communicating over the telephone network using special phones.
Federal Excise Tax
Federally mandated tax of 3% levied on local charges.
An Incumbent Local Exchange Carrier (ILEC) is the main local exchange service provider in the marketplace. In the Mid-Atlantic region, the company is known as Verizon.
The LNP (Local Number Portability) charge is a monthly fee that allows local telephone companies to recoup some of the costs associated with retaining a business' existing telephone number when switching to another local provider. This charge is a per-line charge and the amount varies by state.
Charge levied by local or municipal governments on goods and services.
Multi Mail Box
Your callers can leave a message for different persons or departments in your company. A menu refers the callers to the right option. The service can be linked to a pager for immediate message notification.
Regional Bell Operating Company is one of the companies formed when AT&T got out of the local telephone business. These are traditional local phone companies.
This service is an arrangement that provides for the calling of a telecommunications network telephone number by dialing an abbreviated code. Two arrangements are available, an eight-code capacity and/or a thirty-code capacity.
Charge levied by state government on goods and services.
State Universal Service Fund
This fee is associated with the support of Universal Service (a federal government program that provides funding for telecommunications services and products associated with connecting schools, libraries and rural healthcare facilities to the Internet, as well as for telecommunications services in parts of the country that are expensive to serve). Some states also have a Universal Service surcharge that may appear on bills.
Three Way Calling
This service allows the user to add a third party to an established connection without operator assistance.
Voice over broadband access to the Internet. Broadband is T1 or SHDSL. See VoIP.
When your phone rings or your line is busy, the call is automatically forwarded to the voice mail system. The caller will get your recorded greeting and then will be able to leave a message. You will then be able to call a local voice mail access number to retrieve your messages. There are several notification options available with voice mail. Please call (877) Call.GTB option 2 for more information.
VoIP (Voice over Internet Protocol) is the routing of the voice lines over IP-based networks.
Wire Maintenance Plan
An optional "Wire Maintenance Plan" is now available through GTB for your inside wiring. For $3.85 per line, GTB will perform such diagnostics and repairs to that portion of the customer's standard issue telephone wire and jack(s) associated with each GTB dial tone line covered under this plan in the event that become necessary and are reported to GTB. Under this plan, you will NOT be billed a service charge when the problem is found to be in your inside wire or jack(s). If a repair person is dispatched to perform repairs and the problem is a result of the telephone equipment or other problems not covered by inside wiring or jack(s) a service charge will apply.